COVID-19: A Message to Our Current and Future Customers
March 24, 2020
We are thinking of you and your family as we all navigate the constantly changing COVID-19 situation around the world and in our community. We know that this time is filled with a lot of uncertainty and fear, and our hearts go out to each and every one of you.
We want to assure you that as a business we are following the Center for Disease Control’s (CDC) recommendations and have implemented a plan to take all necessary steps to ensure continued service to you and our community. Please rest assured, we are prepared to serve you and continue business as close to usual for as long as we are able.
Frequently Asked Questions:
1. Are you still accepting new customers?
Yes, as of today (March 24, 2020) we are still doing everything we can to operate as close to normal as possible. This applies to all services we offer including new landscape projects, spring clean-ups, contract residential and commercial maintenance, etc.
2. What are we doing to keep our employees safe and prevent the spread of germs?
We are limiting crew sizes to a maximum of 3 people, providing ample disinfectant sprays and hand sanitizer to stop the spread of germs, as well as asking our office personnel to work remotely as much as they are able. Additionally, we are reminding all staff to follow the CDC’s recommendations to stop the spread of germs (i.e. wash their hands often, don’t touch their faces, stay home if they are feeling ill, and limit their contact with others, etc.).
3. What are we doing to keep our current and new customers, as well as, their families to keep them safe?
We know that your home is your safe space in this scary time, and we are doing everything we can to ensure that we keep you and your loved ones safe. This includes limiting in-person contact by communicating as much as possible via phone calls and emails. Should an in-person meeting need to occur, our staff will keep a safe distance (6-8 feet) from you and your family in order to protect the safety of all parties involved. Additionally, our staff has been instructed to keep every job site as clean as possible through frequent uses of hand sanitizer as well as spraying disinfectant spray on all items you may need to touch once the project is complete (this includes but is not limited to hoses and hose spigots, irrigation timers, gates and gate latches, handrails, etc.).
4. What should I do if I am a current client and I or someone in my household am feeling sick and have a project coming up?
Please let us know as soon as you can so that we can work with you to reschedule the project or create a plan to until your family is healthy again.
What we are experiencing is unprecedented and, therefore, new to us all. Please be patient with us as we try to figure all of this out. Should there be any changes to the above information we will keep you both here and on our Facebook page. If you have any other questions or concerns, please give us a call and we will do our best to answer them.
This community is very important to all of us at Agassiz and we want to know how we can help please let us know if there is anything you need and we will see what we can do! Please remember you are not alone.